The support queue stopped being an outage early-warning system. For a wallet, reliability is the product — and this is the point they could start marketing it as such.
SeaStar was processing serious volume on infrastructure that buckled every payday. Transfers timed out at peak, support inboxes filled with "did my money arrive?", and trust was eroding faster than the product could grow.
We re-architected the transaction pipeline around queued, idempotent processing, added real-time status so users could see exactly where a transfer was, and put monitoring in place that pages someone before customers notice.
The support queue stopped being an outage early-warning system. For a wallet, reliability is the product — and this is the point they could start marketing it as such.
A wallet that worked beautifully except on the days people needed it most.
Infrastructure boring enough to trust with a salary — which is exactly the compliment a payments product wants.
1M+ transactions per month
99.98% transaction success rate at peak
Payday-peak failures eliminated
-82% payment-related support tickets
Tell us what you are working on and we will show you how we would approach it.